Refund policy

RETURN & REFUND POLICY

We want you to feel confident choosing your New Secrets Tea ritual. Because many of our products are ingestible, personal-care, or bath products, some items cannot be returned once opened or used.

Damaged, defective, or incorrect orders
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

Eligible returns
Unopened and unused non-ingestible merchandise may be eligible for return when you contact us within 14 days of delivery. Items must be in their original condition and packaging. Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Items that generally cannot be returned
For health, hygiene, and product-integrity reasons, opened or used teas, herbs, powdered blends, syrups, bath products, skincare products, body brushes, and other consumable or personal-care products are generally not eligible for change-of-mind returns.

Return shipping
When a return is approved for reasons other than an error by New Secrets Tea, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds
Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund after it has been processed.

Order cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Questions? Contact us at info@shopnewsecretstea.com.