Terms of service

Terms of Service

OVERVIEW

This website is operated by New Secrets Tea, a brand of Vital Ventures Inc. Throughout the site, the terms “we,” “us,” and “our” refer to New Secrets Tea and Vital Ventures Inc.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced on our website.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

ONLINE STORE TERMS

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws through your use of our website.

You may not transmit malicious code, viruses, or other material intended to interfere with the operation or security of the website.

We reserve the right to refuse service when permitted by law.

WELLNESS INFORMATION

New Secrets Tea offers teas, botanical products, wellness products, beauty products, accessories, and related educational content.

Information provided on our website, product packaging, email, social media, or other communications is provided for general informational and educational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Our products and content are not a substitute for individualized medical advice. Consult an appropriate healthcare professional if you are pregnant or breastfeeding, taking medication, have allergies, have a medical condition, or have questions about whether a product is appropriate for you.

Always review product ingredients, directions, warnings, and serving information before use.

PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, ingredients, photographs, pricing, and other information accurately. Packaging, colors, ingredients, or other product details may occasionally change.

Please review the information presented with the product you receive before use.

We reserve the right to modify or discontinue products, collections, pricing, promotions, or availability without prior notice where permitted by law.

ORDERS

Submitting an order does not guarantee acceptance. We reserve the right to cancel, limit, or refuse an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory issues, or other operational problems.

You agree to provide current, complete, and accurate billing, shipping, and contact information for purchases.

If you discover an error in your order information, contact us as soon as possible at info@shopnewsecretstea.com.

PRICING AND PAYMENT

Prices are displayed in the currency indicated on the website and may change without notice.

Applicable taxes, shipping charges, duties, or other fees will be displayed or calculated where applicable.

Payment is processed through the payment methods offered at checkout.

SHIPPING

Shipping options, rates, processing information, international shipping information, and our free U.S. Economy shipping offer on qualifying orders are described in our Shipping Policy.

Delivery dates provided by carriers are estimates and are not guaranteed by New Secrets Tea.

RETURNS AND REFUNDS

Returns, refunds, damaged products, incorrect orders, cancellations, and other related matters are governed by our Return and Refund Policy.

Because we sell ingestible, bath, skincare, and personal-care products, certain opened or used products cannot be returned for change-of-mind reasons.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content appearing on this website—including brand names, product names, logos, graphics, photographs, written content, designs, and other original materials—is owned by or licensed to New Secrets Tea and/or Vital Ventures Inc.

You may not reproduce, distribute, sell, exploit, or commercially use our protected content without permission.

THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, applications, payment processors, social networks, or websites.

We are not responsible for the content, privacy practices, availability, or actions of independent third parties. Your use of third-party services may also be subject to their own terms and policies.

USER COMMENTS AND CONTENT

If you submit reviews, comments, testimonials, photographs, or other content to us, you represent that you have the right to provide that content and that it does not violate another person's rights or applicable law.

We may moderate or remove content from our platforms when appropriate.

PROHIBITED USES

You may not use the website or its content to engage in unlawful activity; violate intellectual-property rights; harass or discriminate against others; submit false or misleading information; transmit malicious code; collect personal information unlawfully; interfere with website security; or otherwise misuse the Service.

DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the website and services are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, New Secrets Tea and Vital Ventures Inc. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, services, or products.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold New Secrets Tea and Vital Ventures Inc. harmless from third-party claims resulting from your unlawful misuse of the website or violation of these Terms.

SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on this website will be the current version. Continued use of the website following an update constitutes acceptance to the extent permitted by applicable law.

GOVERNING LAW

These Terms are governed by applicable laws of the United States and the State of Maryland, without limiting any consumer protections that apply to you under applicable law.

CONTACT

Questions regarding these Terms may be sent to:

New Secrets Tea
A brand of Vital Ventures Inc.
info@shopnewsecretstea.com