FAQs

Questions before you begin? Start here. New Secrets Tea is designed to make wellness feel approachable, intentional and easy to return to.

What is New Secrets Tea?

New Secrets Tea is a wellness brand built around everyday rituals—from teas and powdered apothecary blends to botanicals, beauty rituals and tools that make caring for yourself easier to practice consistently.

Where should I start?

Choose the ritual that fits your current goal and lifestyle. If you want a simple two-product starting point, explore The Daily Duo. For a broader wellness and beauty routine, explore The Secret Trio or The Full Ritual. Individual product pages include benefits, ingredients and directions to help you decide.

How do I use my product?

Follow the directions on your product label and product page. Powdered products use the included serving guidance; teas are portioned into convenient sachets; loose botanicals include suggested preparation information. Do not exceed labeled directions.

Are New Secrets products intended to treat medical conditions?

No. Our products and educational content are intended for general wellness and are not intended to diagnose, treat, cure or prevent disease. Individual experiences vary. If you are pregnant, nursing, taking medication, managing a medical condition or have ingredient sensitivities, consult a qualified healthcare professional before using a new ingestible or botanical product.

Do your products contain caffeine?

Some do. Energize Me contains black tea, Give Me Glow contains white tea, and Magical Matcha contains matcha. Review each product page and label for ingredients and product-specific guidance.

Do you offer free shipping?

Eligible U.S. orders of $50 or more receive free Economy shipping. Other available shipping methods and international rates are displayed at checkout.

How quickly will my order ship?

Orders require processing before shipment. Launches, promotions, holidays and high-volume periods may extend processing time. You will receive tracking information once your order ships. Carrier transit estimates are not guaranteed.

Do you ship internationally?

Yes, to supported destinations available at checkout. International customers may be responsible for customs duties, import taxes or other destination-country charges.

Can I return my order?

Contact us within 7 days of delivery for damaged, defective or incorrect items. Unopened and unused non-ingestible merchandise may be eligible for return when you contact us within 14 days of delivery. For health, hygiene and quality-control reasons, opened or used teas, herbs, powdered products, syrups, bath products, skincare/beauty products and personal-use items generally cannot be returned unless they arrived damaged, defective or incorrect.

My order arrived damaged or incorrect. What should I do?

Email info@shopnewsecretstea.com with your order number and clear photos of the item and packaging when possible. Keep the item and packaging until we confirm next steps.

Can I change or cancel an order?

Contact us as soon as possible. We begin processing orders quickly and cannot guarantee changes or cancellations once fulfillment begins.

How can I contact New Secrets Tea?

Email info@shopnewsecretstea.com. Please include your order number when contacting us about an existing purchase.